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The following commonly-asked questions are provided for consumers, but should also be helpful for retailers interested in learning more about our unique, natural monuments:
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Can I proof my bronze plaque before it is cast?
Yes, you can! If you would like to see a proof of the text for your bronze plaque before it is made, make your request clearly known at the time of ordering so it can be e-mailed or faxed for your approval prior to being sent to our bronze foundry for casting. Disclaimer regarding text for your bronze plaque! We are not responsible or liable in any way for misspellings or errors in fact contained in the information submitted by our customers. Most importantly, we reserve the right to determine the style, size, capitalization and layout of the text you provide according to the plaque space available to ensure the most professional appearance possible.
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Can I order a monument with a companion or double-sized urn?
Yes, you can! There is an additional charge to have the internal moisture-proof, 240 cubic-inch urn extended to accommodate two sets of cremated remains. If ordered this way, the additional length of the double urn will extend below the monument itself which will require some excavation of the soil so the urn can fit partially below ground level. Your client also has the option of ordering two separate urn’s. This option is not available on our smaller monuments as the inner dimensions of the monument do not allow for two separate urns. A customer ordering a companion or double-sized urn will often require a larger bronze plaque with more space than our standard 3 1/2" x 7 1/4" plaque for the additional names, verse, etc. If this is the case with you, please ask our order desk staff to provide a quote for the additional charge for the larger plaque. There is a limited amount of space for larger plaques on each monument. Our staff will be able to help you choose the monument that has the appropriate amount of space for your plaque depending on its final size (usually as determined by the amount of text on the plaque). Our staff can also assist in explaining the different options available for writing the text depending on whether one, both or none of the individuals named on the plaque are still living. |
How long will it take to receive my monument?
Once we receive your order, please allow 5-6 weeks for production and pre-installation of the bronze plaque and shipment of the monument to its final destination via FedEx Ground or UPS. |
Can I get my monument sooner?
Occasionally a customer will request that their monument be present for a special gathering or ceremony before the 5-6 weeks it normally takes to receive an order, cast and install the bronze plaque, and ship it to its final destination. It is possible for us to ship a monument so a customer receives it as early as 5-8 days from submitting an order, but the plaque will not arrive from us until 4-5 weeks later with an epoxy adhesive and instructions on how to use it to permanently affix the plaque. (Note--Please ask our order desk staff about the additional charge for the adhesive and extra shipping costs if ordered this way). |
How are the monuments shipped? How do I unpack one?
With the exception of the larger "Estate Size" models which are shipped on pallets via common carrier, all monuments are carefully packaged in 350-lb. test double-wall corrugated boxes using an industrial foam-in-place system to protect them during shipping. They are then shipped via FedEx Ground or UPS (which usually do not require that someone be home to sign for the package). If you are home at the time of delivery, it is your responsibility to check for damage before signing for or accepting your monument in the unlikely event something happened to it during shipping. The "foam" can be removed by breaking or carefully cutting it away from the monument piece-by-piece and disposing it. If you ordered a monument with an internal urn for cremated remains, remember to look for it sticking up from the packaging foam where it has been wrapped and placed for you to find and hand-tighten into the monument according to the instructions provided.
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