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The following commonly-asked questions are provided for consumers, but should also be helpful for retailers interested in learning more about our unique, natural monuments:
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How do I order a plaque in a Pre-Need situation?
Many times your client would like to order a companion monument for him or herself after the spouse has passed. In this situation you can order the plaque with “scrolls” for the date of death for the surviving spouse. The scrolls are actually screw plates that can be removed and sent back to the Bronze Foundry at the time of death to be forged with that date. |
Can I purchase a larger bronze plaque than the standard size?
Yes, but keep in mind that there is a limited amount of space for larger plaques on all our monuments. Our staff will be able to help you choose the monument that has the appropriate amount of space for your plaque depending on its final size (usually as determined by the amount of text on the plaque). We will provide you with the additional cost for a larger plaque once we review the desired text and determine the plaque size needed. Our much larger "Estate Size" Monuments are ideal for oversize plaques popular with community organizations, civic clubs and corporations to recognize, honor or celebrate significant events or the lives of special individuals or groups. Just as realistic, but easier to place than heavy natural boulders that require expensive equipment to install them, "Estate Size" Monuments can be shipped anywhere and provide an attractive accent to any landscape when placed outdoors in a community plaza, a public park, in front of a landmark or corporate office, or at a cemetery or cremation garden. |
Can I proof my bronze plaque before it is cast?
Yes, you can! If you would like to see a proof of the text for your bronze plaque before it is made, make your request clearly known at the time of ordering so it can be e-mailed or faxed for your approval prior to being sent to our bronze foundry for casting. Disclaimer regarding text for your bronze plaque! We are not responsible or liable in any way for misspellings or errors in fact contained in the information submitted by our customers. Most importantly, we reserve the right to determine the style, size, capitalization and layout of the text you provide according to the plaque space available to ensure the most professional appearance possible. |
Can I order a monument with a companion or double-sized urn?
Yes, you can! There is an additional charge to have the internal moisture-proof, 240 cubic-inch urn extended to accommodate two sets of cremated remains. If ordered this way, the additional length of the double urn will extend below the monument itself which will require some excavation of the soil so the urn can fit partially below ground level. Your client also has the option of ordering two separate urn’s. This option is not available on our smaller monuments as the inner dimensions of the monument do not allow for two separate urns. A customer ordering a companion or double-sized urn will often require a larger bronze plaque with more space than our standard 3 1/2" x 7 1/4" plaque for the additional names, verse, etc. If this is the case with you, please ask our order desk staff to provide a quote for the additional charge for the larger plaque. There is a limited amount of space for larger plaques on each monument. Our staff will be able to help you choose the monument that has the appropriate amount of space for your plaque depending on its final size (usually as determined by the amount of text on the plaque). Our staff can also assist in explaining the different options available for writing the text depending on whether one, both or none of the individuals named on the plaque are still living. |
How long will it take to receive my monument?
Once we receive your order, please allow 5-6 weeks for production and pre-installation of the bronze plaque and shipment of the monument to its final destination via FedEx Ground or UPS. |
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