|
The following commonly-asked questions are provided for consumers, but should also be helpful for retailers interested in learning more about our unique, natural monuments:
|
| |
|
|
 Previous |
|
|
|
Can I get my monument sooner?
Occasionally a customer will request that their monument be present for a special gathering or ceremony before the 5-6 weeks it normally takes to receive an order, cast and install the bronze plaque, and ship it to its final destination. It is possible for us to ship a monument so a customer receives it as early as 5-8 days from submitting an order, but the plaque will not arrive from us until 4-5 weeks later with an epoxy adhesive and instructions on how to use it to permanently affix the plaque. (Note--Please ask our order desk staff about the additional charge for the adhesive and extra shipping costs if ordered this way). |
How are the monuments shipped? How do I unpack one?
With the exception of the larger "Estate Size" models which are shipped on pallets via common carrier, all monuments are carefully packaged in 350-lb. test double-wall corrugated boxes using an industrial foam-in-place system to protect them during shipping. They are then shipped via FedEx Ground or UPS (which usually do not require that someone be home to sign for the package). If you are home at the time of delivery, it is your responsibility to check for damage before signing for or accepting your monument in the unlikely event something happened to it during shipping. The "foam" can be removed by breaking or carefully cutting it away from the monument piece-by-piece and disposing it. If you ordered a monument with an internal urn for cremated remains, remember to look for it sticking up from the packaging foam where it has been wrapped and placed for you to find and hand-tighten into the monument according to the instructions provided. |
How do I install or place the monument once it arrives?
Follow the directions below if you are ordering a Memorial Monument with an internal cremation urn and want to install your loved one's ashes, or cremated remains (cremains), inside it:
- Before installing the ashes or cremains, be sure to place your monument on a soft surface such as carpet, grass lawn, towels or sofa so the monument's surface won't get scratched. Please remember, the manufacturer is not responsible for any damage caused to your monument while you unpack or install it.
- Carefully and gently turn the monument over so you can access the urn container underneath.
- As added protection against moisture, remove the Teflon Threaded Seal Tape (shipped with each monument) from its packaging and wrap the tape five times in a clockwise direction over itself on the threads located at the bottom of the cremation urn.
- Place the cremains inside the urn and then hand-tighten the white cap snugly onto the end. Depending on the model you've chosen, the white cap might extend slightly out from the bottom of the monument once it's screwed on. If this is the case, simply burrow a small 3"-4" hole underneath the urn in the area where you plan to place your monument so that the urn easily rests inside it
|
How can I prevent theft of the monument?
Especially with the realism of the boulders, it's doubtful anyone would think of removing what appears to be a 800 lb. natural rock. However, if you are still concerned about theft of your monument, purchase an inexpensive key or combination lock and three-foot-long chain from a local hardware or home improvement store. Lock one end of the chain onto the heavy metal eyelet manufactured underneath each monument and then dig a hole directly below where the monument will be placed, fill it with a "just-add-water" brand of quick-drying cement, and push as much of the chain into the cement where it can dry and serve as an anchor. |
Do the monuments require special care?
The replicated rock monuments are made to last outdoors in your garden or landscaping for generations to come without any special maintenance or care. |
Is there a manufacturer's product guarantee?
We offer a 100% Satisfaction Guarantee for the lifetime of our monuments if our craftsmanship is found to be defective in any way (with the exception of naturally-occurring adjustments in color). Customers who contact us directly with a valid defective craftsmanship claim will receive an immediate replacement from the manufacturer with an identical product once the monument is returned |
| |
|
|
| Previous |
|
|
| |
|
|
|
